FAQ'S

Frequently Asked Questions

Are there any fees associated with using Afterpay? +

Yes, Afterpay does charge a late fee if you miss a payment. Always check the terms and conditions before making a purchase.
How many interest-free payments can be done using afterpay? +

Afterpay allows you to make four interest-free payments of a purchase. The time period of those payments will depend on you.
Can I return an item purchased with Afterpay? +

Yes, you can return an item purchased with Afterpay but it may also depend on the retailer, as soon as your return is processed, you may be able to see an update via Afterpay.
Can Afterpay be used for sale items? +

Generally, yes. Most retailers offer its customers to use Afterpay on sale items. Although, it may depend on the retailer and their policies.
Is there a minimum or maximum purchase amount for Afterpay +

Yes, Afterpay usually has a minimum and maximum purchase limit that is mostly aligned with the retailer’s policies.
What should I do if I have questions about my Afterpay payments? +

You can contact our customer service if you have any payment related queries.
Are there any fees associated with using Afterpay? +

No, Afterpay does not usually charge for using its services but it will charge you a late fee for missing your payment.

Can I use Zip Pay for in-store purchases? +

Yes, ZipPay can be used for in-store purchases at participating retailers.
Can I return items purchased with ZipPay? +

Yes, you can return items with ZipPay but it may vary depending on the retail store’s terms and policies.
What happens if I miss a payment? +

If you miss a payment several things may happen depending on the type of payment such as late fees, interest accural, credit impact, and more.
Is there an interest rate on ZipPay? +

ZipPay doesn’t charge any interest rate like credit cards but it may vary on the retailers policies.
How does the repayment process work in zip pay? +

ZipPay repayment process is convenient and flexible for consumers to rely on. Check more about it on ZipPay support.
What should I do if my payment is declined? +

If your payment is declined, you can try checking your bank account, trying to proceed with the payment again, getting updated payment details, contacting your bank, or reaching out to ZipPay support.